- Where, when and how do you deliver?
- What about International orders?
- Delivery Pricing – How much you say?
- What do I do if a delivery is late?
- Can I track my order?
- What happens if there is no one home when a courier delivery is attempted?
- Do I have to receive a courier delivery personally?
1. Where, when and how do you deliver?
Where: Wonderbaba delivers to the whole of South Africa. Even to remote rural areas. The fortunate thing is that deliveries to the major city centers are economical. Unfortunately Wonderbaba must charge slightly more to accommodate remote areas. We wish we didn’t have to, but I’m sure you understand why.
When: Wonderbaba operates from Kirkwood, Eastern Cape, South Africa. Sometimes we can’t control things like floods, earthquakes, strikes and human beings, but we try. So worst-case scenario you get your goodies within 3-4 weeks maximum (except for remote areas and African Countries) and best case is next day delivery.
How: Well, for the moment we have various options: We normally use PUDO service to keep shipping as low as possible, or a courier company for larger parcels. When you place an order on this site you will be asked for a physical address that is normally occupied during office hours. For very remote areas not serviced by our normal courier we will have to deliver via Post Office, or to the nearest town to you that is accessible.
Note: If you stay in the vicinity and you prefer, you can also collect your order during opening hours at our shop in Kirkwood, E.C. As soon as payment is received, we will get your order packed unless you ordered any custom made items. Normally you should be able to collect the next day, but we will notify you as soon as you order is awaiting pick-up.
2. What about International orders?
We can ship internationally. You can arrange a courier by yourself or we can arrange one on your behalf. We will let you know what the shipping fee will be before shipping internationally.
3. Delivery Pricing – How much you say?
Courier Fees (SA delivery)
Our courier fees are based on weight and distance:
Destination
Time
4. What do I do if a delivery is late?
You can call any time to scream at us. But please know that the above times are only estimations. It might happen that due to unforeseen circumstances like closed roads, flooding, lack of mind control, corporate strikes, etc. your order time could be prolonged. We hope you’ll understand that these are not grounds for an order to be refunded or cancelled.
5. Can I track my order?
Yes you can. If your order has not been delivered within the estimated time frame, you can track your parcel with the tracking number supplied by our shopping system. If the matter does not get resolved, you are welcome to get in contact with us and let us have it. And I mean it. Give us a peace of your mind. Let it out. We’re fanatical about client service and we’d enjoy speaking to you personally.
6. What happens if there is no one home when a courier delivery is attempted?
Courier deliveries are made Monday to Friday 9am to 5pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.
Side note: Here’s a tip from Captain Obvious. If you’re at work from Monday to Friday 9am to 5pm please make sure we deliver to your work address. Thank you Captain Obvious
7. Do I have to receive a courier delivery personally?
Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Please tell us if you have any thoughts and suggestions about our delivery & pricing policies. We’ll be glad to listen what you have to say. orders@wonderbaba.co.za
